January 17, 2012

Change is Hard

Posted in Project Management tagged , , at 7:30 AM by Solutions2Projects, LLC

My dad often said that if it weren’t for the clients and employees, his job would be perfect.  The same could be held true with regards to project management.  The system implementation from a technical perspective isn’t hard; it’s managing the people and expectations that is most difficult. 

 We all know change is hard.  We also know it is necessary to grow and move forward.  Why do some of us resist it even when we know intellectually it is good for us?

 I know that from my project experience employees are afraid.  In their minds are a series of questions, especially if they haven’t gone through the process before.  Will I still have a job?  Will I be able to do my job?  What if someone finds out I don’t know what I am doing?  What if someone wants more from me than I can do or that I want to do?  I am comfortable with my discomfort; why do I need to change anything?

 I find that getting affected people (team members, employees, stakeholders) to talk about these issues (externalize rather than internalize) acts as a release valve and reduces the fright associated with the unknown.  We also discuss the benefits associated with the change and acknowledge the discomfort associated with the uncertainty.  This doesn’t happen just once and is an ongoing process throughout the project and through the adoption phase after Go Live.  If users don’t use the system and continue to follow old practices, the implementation cannot be considered a success.

 As project managers we are always managing…people, tasks, expectations, constraints.  How we help the people in the organization adjust to the change is a major factor in determining the success of the project.

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