January 18, 2012

Outsourcing to Save Our Sanity

Posted in Project Management tagged , , , , , , at 7:27 AM by Solutions2Projects, LLC

Recently I realized that I will not be the one to teach my children how to drive.  I realized this when my 10 year old was driving the golf cart while we played golf the other day.  It was quite stressful and we were only going 5 miles per hour and no other carts or pedestrians were in sight to run into or over.  Apparently my husband had already given thought to this and was in total agreement.  We have both realized that some things are better left to professionals to save our sanity, increase likelihood of success and reduce likelihood of bloodshed.   

 This got me thinking about my clients and the essential skill sets they need to have on site in their staff versus those that are needed on a periodic basis.  Most of my clients are only able to cover the basics like helpdesk, network, and if they are lucky, database.  Once enterprise or business specific systems are in place, a business analyst is pretty critical.  But IT project management?  The expertise is only really necessary when they are implementing a new system or upgrading and existing one.  This is a function that can be outsourced to experienced professionals. 

 When hiring an external IT project manager for a small company (less than 300 people) in the life sciences industry, compliance experience is key.  Without this experience, the projects can be seriously under planned as validation may not be considered.  Validation is a process that begins at the beginning with requirements definition and vendor selection and goes through system retirement.  Validation is not just documented testing and can add significant time to a project depending on system complexity and risk assessment. 

 Another key element is experience working in small organizations where a project manager has to get his or her hands dirty.  We don’t have the luxury of simply leading and guiding others as resources are generally limited and timelines short.  Therefore, IT project managers in this segment need to step in and act as business analysts, validation resources, and trainers in some cases. 

 Outsourcing IT project management makes sense as projects, by their very definition, have a defined beginning and end.  Once the project is over, it can be closed out and transitioned to on site personnel for ongoing support and your company does not need to retain additional headcount when the project is over.  If done properly, the project-specific knowledge gained by the IT project manager during the project, is transferred to the on site support personnel before the project is closed out. 

 As for drivers’ education, oursourcing makes sense for us personally.  Hopefully the training will be a short-term project beginning with a spin around the block with everyone coming back alive with no bloodshed and ending with a driver’s license.  At this point, as with system projects, once the project ends, or in case of my kids with their driver’s licenses, the real fun and headaches truly begin.

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